What can make travelers feel safe and welcome from their very first steps to a new country? It will be definitely their ride from the airport to the hotel. Understanding the concerns and demands of tourists, we provide private airport transfer service with competent and experienced drivers as well as new-model and well-maintained cars. From the second you step out of the terminal gate, you can see your name on a signboard and our driver waiting patiently, which will be a good start to reassure an enjoyable trip.
The guest should provide flight number and arrival time at Noi Bai airport at least 2 hours before arrival for a proper arrangement. If any delay or unexpected issues occured for the flight, please keep us updated via phone, email or online booking channel messenger tool.
For international flights, as newly-issue regulation in Noi Bai airport, guides and drivers from hotels and travel agencies cannot access the pick-up line in front of the arrivals gate as before, our driver is expected to wait at the terminal entrance, between column A1 and A2 of gate A, terminal T2, close to the private car and taxi pick-up lane. Please recall this meeting spot upon your landing.
Additionally, you are probably still at risk of scams because in many cases, drivers from scam agencies might copy the same signboard from our driver and reach you to say that they’re from our hotel. If you follow them, they may take you to another hotel and force you to pay directly with the driver. To avoid this risk, we provide a pick-up code that only you and our driver have. The code is not written on the signboard and should be provided by phone message or a paper note. Only follow the driver once he can provide a matching code.
Flight information including flight number and arrival time at Noi Bai airport should be provided at least 2 hours before your arrival.
Our staff confirms your flight information, type of vehicle, transfer fee and payment method via phone, email or online travel agency’s messager tool. A pick-up code is also provided to make sure you will meet the right driver.
30 minutes before your flight landing time as given, our driver will be present at the terminal and has a signboard with our hotel name “Imperial Hotel & Spa” and your name on ready. Upon your arrival, you should recall the meeting point as confirmed with our staff to make sure you will be picked up properly.
Our driver will drive you safe and sound. While our bellman help you unload your luggage, you can take a rest and enjoy hot towel and welcome drink in the lobby lounge.
For a private car drop-off service, flight information including flight number and departure time at Noi Bai airport should be provided at least 2 hours before your departure. You can book the car with our sales department in advance or during your stay at our reception or travel desk.
Our staff will have your time of departure, type of vehicle and fee confirmed by written document or verbal communication. Please do not hesitate to ask for written confirmation if necessary.
It takes 30 minutes to 1 hour from our hotel to the airport (depending on the traffic), so please count this on when you schedule your time to make sure you’re on time for the boarding.
Our driver will be present by the time you booked for the drop-off. Make sure to have your luggage well packed and finish your check-out procedure by this time.
Our driver will escort you safely to the airport to your assigned terminal.